Any cash withdrawal must be done from your Orange Money account at an Orange Money shop or at any authorized Orange Money agent.
To withdraw cash from your account:
- Visit an Orange shop or an authorized Orange Money Agent
- Provide the agent with your phone number
- Receive the confirmation request SMS on your mobile phone
- Dial *144# and press 'send' or 'call'
- When prompted, confirm the transaction with your secret PIN and press 'send' or 'call'
- Receive the confirmation in your SMS
- Collect the money you requested from the agent at the point of sales
- Make sure that the information contained in the SMS are correct.
This service will automatically be charged by the Orange Money system at 2% of the value withdrawn.
Any cash withdrawal must be done from your account (Non-Orange customer) at an Orange Money shop or at any authorized Orange Money agent.
To withdraw cash from your account:
- Visit an Orange shop or an authorized point of sales
- Provide the agent with your passcode (the one you received from the sender)
- Collect the money you requested from the agent at the point of sales
- The withdrawal of funds in this manner is not charged on the recipient