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Orange Money: general

1/15 What is Orange Money?

1/15 What is Orange Money?

Orange Money is a mobile money system that allows customers to access basic financial services using their Orange mobile phone numbers. With Orange Money you can:

  • Deposit money
  • Withdraw cash (Service available to both Orange and Non-orange customer)
  • Transfer money both to Orange and Non-orange customers
  • Purchase Orange airtime
  • Pay and view your bills
  • Buy for goods and services

2/15 What are the available services on Orange Money?

2/15 What are the available services on Orange Money?

The following services are available

  • Money deposit
  • Money transfer both to Orange and to non Orange customers
  • Bill Payment
  • Orange airtime top up
  • Merchant Payment (for goods and services)
  • Cash withdrawal

3/15 What advantages offer Orange Money transfer compared to already other existing money transfer services?

3/15 What advantages offer Orange Money transfer compared to already other existing money transfer services?

  • Orange Money is more affordable,
  • You reduce combined risks of theft and physical aggression linked to carrying cash
  • You save time and money on transportation (no cost linked to transportation to perform your payment transactions)
  • You can transfer small amounts
  • You get confirmation via SMS that the beneficiary has received the money you sent them
  • You have access to other functionalities and services...e.g. money transfer to Non-Orange Customers

4/15 What are the additional services and functionalities available on Orange Money?

4/15 What are the additional services and functionalities available on Orange Money?

  • Airtime purchase (top up),
  • Keep your money safe at all times (24/7),
  • Withdraw money according to your needs
  • Possibility to re-transfer money easily and quickly
  • Transactions tracking from your mobile phone
  • Money transfer to Non-Orange Customers

5/15 How to register to Orange Money service?

5/15 How to register to Orange Money service?

Visit your nearest Orange Shop or authorized Orange Money agent to register for the service Find the locations here

6/15 Do I need to change my SIM card to access Orange Money service?

6/15 Do I need to change my SIM card to access Orange Money service?

No, you do not need to change your SIM card to access Orange Money

7/15 Do I need to change my telephone to access Orange Money service?

7/15 Do I need to change my telephone to access Orange Money service?

No, you do not need to change your telephone to access Orange Money

8/15 How does Orange Money service work?

8/15 How does Orange Money service work?

You currently have an Orange SIM card in your telephone. You can recharge your number with scratch cards or with e-recharge. With that number, you can make calls and transfer airtime to other people.

Orange Money is a money account. It is created on your mobile number You would have 2 (two) accounts on your Orange Money account:

  • A US Dollar account
  • A Liberian Dollar account

When you transfer money, funds will be moved from your respective Orange Money account to a similar account in the recipient’s number. Any Orange mobile customer can subscribe to Orange Money and start to use the service without changing either the SIM card or mobile telephone However, if you do not have an Orange SIM card, you must get one before you can register to the service.

9/15 Does the service work with a SIM card from another Mobile Network Operator?

9/15 Does the service work with a SIM card from another Mobile Network Operator?

Yes, Orange Money customer can transfer money to Non-Orange customers. Non Orange customers can also withdraw their money from any authorized Orange Money agent or point of sale

10/15 Do I have to go to the shop I registered into to perform Orange Money transactions?

10/15 Do I have to go to the shop I registered into to perform Orange Money transactions?

Do I have to go to the shop (or authorized Orange Money agent) I registered into to perform Orange Money transactions (money deposit or cash withdrawal)?

No. Once your Orange Money account is open and active, you can perform transactions at any Orange shop or authorized Orange Money agent at your convenience (money deposit or cash withdrawal).

In addition, you can perform your transactions 24/7 on your own for money transfer, airtime purchase, bill payment and merchant payment by dialing *144# and following the instructions.

11/15 Where can I find Orange money distribution partner?

11/15 Where can I find Orange money distribution partner?

You can access Orange Money Agent services from any of the Orange Stores, Points of Sale and other authorized Orange Money agent outlets

Find the locations here

12/15 How to become a distribution partner?

12/15 How to become a distribution partner?

Kindly visit Orange Liberia office on 13th street, Sinkor, Monrovia Liberia 

13/15 Is my money safe?

13/15 Is my money safe?

Yes. Your Orange Money account is managed by a platform hosted in the secured network of Orange. It is accessible from your mobile only. Transactions can only be done after their validation with your Orange Money secret PIN

In addition:

Orange Money platform satisfies the Orange/France telecom Group security criteria Controls and checks are performed regularly by the Central Bank of Liberia and our partner banks

14/15 What happens if there is a problem on Orange Liberia network?

14/15 What happens if there is a problem on Orange Liberia network?

Orange Money service is submitted to the same technical constraints as the other Orange offered services. A back up plan has been put in place, in a way to minimize the Orange Money service interruption if it were to happen

15/15 How to be become an Orange Money authorized agent?

15/15 How to be become an Orange Money authorized agent?

To become an Orange Money agent, you need to send your request via email to (insert the correct email address here) or pay us a visit at the Orange Liberia Head Office located on the Capitol Bye Pass, Haile Selassie Avenue.

As a distribution partner, your role is to:

  • Subscribe new customers to the service,
  • Manage customers’ transactions (deposits and cash withdrawals)
  • Educate customers on Orange Money services
  • Respect the Anti Money Laundering and Anti-Terrorist regulations on all subscriptions
  • Below are the minimum pre-requisites which must be satisfied:

Administrative conditions:

  • Be a registered business in Liberia with evidence of the company registration in the Liberia trade registry
  • Have a brick and mortar business premise with adequate and secure space for serving customers

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