FAQ - Help

Orange Money: manage your account

1/16 Do I need a bank account to access Orange Money service?

1/16 Do I need a bank account to access Orange Money service?

No. This service is targeted at everyone who has a mobile telephone and an Orange SIM card. Simply put, you can open and use an Orange Money account without having a bank account.

2/16 Do I need a minimum amount on my Orange Money account to perform transactions?

2/16 Do I need a minimum amount on my Orange Money account to perform transactions?

No you don't need a minimum amount on your Orange Money account to perform transactions.

3/16 What are the minimum and maximum balance on Orange Money account?

3/16 What are the minimum and maximum balance on Orange Money account?

  • The minimum balance allowed is 0 USD and 0 LRD
  • The maximum balance is dependent on the level which the customer is registered.

4/16 Do I have to pay for servicing fees, registration fees for Orange Money account?

4/16 Do I have to pay for servicing fees, registration fees for Orange Money account?

No, Orange Money account opening is free. There is no servicing fee. There is no registration fee. Orange Money account is accessible by dialing the short code *144 (free of charge)

Paying transactions are as follows:

  • Money Transfer (to Orange and to non Orange customers)
  • Bill Payment
  • Cash withdrawal

You get charged only when you use these services

5/16 I have a bank account Can I open an Orange Money account?

5/16 I have a bank account Can I open an Orange Money account?

Yes. However, Orange Money account is separated from your bank account. Thus, even if you do not have a bank account, you could still use your orange Money account

6/16 Can I use my Orange Money account to buy airtime from other Mobile Network Operators other than Orange?

6/16 Can I use my Orange Money account to buy airtime from other Mobile Network Operators other than Orange?

No. Airtime purchase via Orange Money is a service which is available only to Orange customers to enable them to buy Orange airtime whenever they want.

7/16 Management of your Orange Money account

7/16 Management of your Orange Money account

You can manage your Orange Money account by consulting the last 5 transactions, your balance; Or change your secret code or change the language of the service.

Balance Inquiry:

You can at any time enquire about your Orange Money:

  • Dial *144# and press 'send' or 'call'
  • Choose option 5 'Options' and press 'send' or 'call'
  • Choose option 1 'Balance Inquiry' and press 'send' or 'call'
  • When prompted, type your secret PIN and press 'send' or 'call'

Last 5 transactions:

You can at any time consult your last 5 transactions performed on your Orange Money account.

  • Dial *144# and press 'send' or 'call'
  • Choose option 2 'Last 5 transactions' and press 'send' or 'call'
  • When prompted, type your secret PIN and press 'send' or 'call'
  • Receive the confirmation in your SMS to confirm

Change of secret PIN:

The secret PIN allows to secure your transactions.

It is required for all transactions you perform on your Orange Money account. You can modify it at any time:

  • Dial *144# and press 'send' or 'call'
  • Choose option 4 'Change secret PIN and press 'send' or 'call'
  • Type your current secret PIN (If it is the first time you are activating the account, the default secret code is '0000') and press 'send' or 'call'
  • Choose a new secret PIN and press 'send' or 'call'
  • Confirm your chosen secret PIN and press 'send' or 'call'
  • Wait for the confirmation SMS
  • For security reasons, the code you would have to choose must not contain consecutive or repeating numbers (1111)
  • Change of language:

8/16 Do I need a bank account to access Orange Money service?

8/16 Do I need a bank account to access Orange Money service?

No. This service is targeted at everyone who has a mobile telephone and an Orange SIM card. Simply put, you can open and use an Orange Money account without having a bank account.

9/16 Is it possible to use my airtime to purchase Orange Money?

9/16 Is it possible to use my airtime to purchase Orange Money?

No. Orange Money account is different from your Airtime account. Airtime allows you to make calls and cannot, in any case, be used to purchase electronic money. To make an Orange Money deposit, you must visit an authorized Orange Money agent. With money in your Orange Money account, you can easily buy airtime and use all the other services

10/16 Is it possible to transfer money to subscribers who have not registered yet?

10/16 Is it possible to transfer money to subscribers who have not registered yet?

Yes, Orange Money transfer can be done to an Orange customer even if he has not registered for Orange Money. The beneficiary will receive an SMS informing him that his account has been credited. The recipient will need to register for Orange Money within the next 7 days to access the money

11/16 What do I do if I make a mistake while transferring the money?

11/16 What do I do if I make a mistake while transferring the money?

If you have sent money to an incorrect number, kindly get in touch with our call center by calling 111 or visit an Orange Store or Point of Sale here and request for a reversal. If the funds have not been withdrawn by the recipient, the customer service representative will initiate a reversal. If the reversal is initiated successfully, the reversal will be confirmed within 72hours and a confirmation SMS will be sent to you

12/16 I just did a transfer to my mother but it does not go through!

12/16 I just did a transfer to my mother but it does not go through!

  • Check that your mother's mobile number is Orange.
  • Check that you have not crossed the maximum amount
  • Confirm that you have sufficient funds to transfer
  • If everything is fine, please call 111 from your Orange line ask for help.

13/16 What happens if I do not receive a confirmation SMS after a transaction?

13/16 What happens if I do not receive a confirmation SMS after a transaction?

  • Check your balance by dialing *144# and select the option for ‘my account’ and check balance
  • If you notice any anomaly, please call 111 from your Orange line and ask for help

14/16 I have sent money to someone and she/he complains that she has not received it?

14/16 I have sent money to someone and she/he complains that she has not received it?

  • Check your balance by dialling *144# and select the option for ‘my account’ and check balance
  • Check that the amount was transferred to the number you intended to send money to
  • If everything is fine, call please call 111 from your Orange line and ask for help.

15/16 What do I do if I lose my SIM card?

15/16 What do I do if I lose my SIM card?

If you lose your SIM card, please call 111 from your Orange line to ask for the blocking of your account. Use the the standard process of SIM swap in Orange shop or at any authorized dealer to retrieve your Orange number. Your secret code and your balance will remain unchanged. Your account will be protected at all times by your secret code to prevent fraudulent usage. Please do not share your secret code. Keep it confidential. It is under your entire and sole responsibility

16/16 How many times can I change my secret code?

16/16 How many times can I change my secret code?

As many times, as you may wish

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