Support: consult our FAQs

What is Orange Money?

How do you manage your account?

USSD Codes

How can you check that your SIM card is working properly?

How do I insert my SIM card?

How can I replace an incompatible SIM card?

How do I change my PIN code?

How do I report the loss or theft of my SIM card?

How do I unlock my mobile?

How do you recover a forgotten PIN or PUK code?

How do I activate my SIM card?

How do I save contatcs?

What are the PIN and PUK code?

How do I access the network after buying a new SIM?

How do I connect to the 4G network?

How do I resolve a phone call problem?

How do I resolve a signal problem?

How do i resolve reoccurence of network failures in my area?

How do I resolve the problem of losing my mobile network signal?

How do I select a network when I am abroad?

What is my network coverage?

Activate your Orange SIM card

Failure to recharge with my scratch card

How do I change my postpaid contrat

How do I purchase an internet bundle?

How do I sign up for a postpaid contract?

How do I subscribe?

How do I terminate postpaid contract?

How do I transfer my postpaid contract to another?

Why and how do I register my SIM card? How do I know the phone number on my SIM? How do I check my balance? How do I recharge credits? Internet speed and consumption: megabits and MegaBytes Why is Orange network only in some parts of the country and does not cover the entire country? How do I get emergency credits? How do I get emergency data? Why is Orange only interested in football and no other sports? Can I win again from Orange if I was once a winner in any of the past campaigns? Are Orange campaigns for everyone or only certain people? Who do I contact if I have problem with any Orange service? Orange Stores & POS Customer Care Orange HeadQuarter Submit a request How do I unlock my Mobile? How do I recover a forgotten PIN or PUK code? How do you activate your SIM card? How do I save contacts? What are the PIN and PUK codes? How do I access the battery management function? How do I activate/deactivate data connection abroad? How do I activate WIFI connection? How do I configure internet access on my mobile (APN setttings)? How do I customize the display of my mobile? How do I customize the ringtone of my mobile? How do I insert a memory card? How do I retain contact numbers when I change my mobile? How to optimize apps? How do I reduce the brightness of my screen? Theft or loss of your mobile Reactivating a mobile line following theft or loss