FAQ - Help

Failure to recharge with my scratchcard

Verify that you have not made a mistake when entering the recharge code from your scratch card.

1/2 In Store

1/2 In Store

Visit your nearest shop to have your usage checked, or contact Customer Service by calling 111

2/2 A message on your mobile stating scratchcard already used

2/2 A message on your mobile stating scratchcard already used

This means that you have already recharged your phone using the card. To check that your card has actually been used, from your mobile dial *124# to confirm your airtime.

If the card has already been used, visit your nearest shop or contact Customer Service for inquiry.

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