No. This service is targeted at everyone who has a mobile telephone and an Orange SIM card. Simply put, you can open and use an Orange Money account without having a bank account.
No you don't need a minimum amount on your Orange Money account to perform transactions.
No, Orange Money account opening is free. There is no servicing fee. There is no registration fee. Orange Money account is accessible by dialing the short code *144 (free of charge)
Paying transactions are as follows:
You get charged only when you use these services
Yes. However, Orange Money account is separated from your bank account. Thus, even if you do not have a bank account, you could still use your orange Money account
No. Airtime purchase via Orange Money is a service which is available only to Orange customers to enable them to buy Orange airtime whenever they want.
You can manage your Orange Money account by consulting the last 5 transactions, your balance; Or change your secret code or change the language of the service.
Balance Inquiry:
You can at any time enquire about your Orange Money:
Last 5 transactions:
You can at any time consult your last 5 transactions performed on your Orange Money account.
Change of secret PIN:
The secret PIN allows to secure your transactions.
It is required for all transactions you perform on your Orange Money account. You can modify it at any time:
No. This service is targeted at everyone who has a mobile telephone and an Orange SIM card. Simply put, you can open and use an Orange Money account without having a bank account.
No. Orange Money account is different from your Airtime account. Airtime allows you to make calls and cannot, in any case, be used to purchase electronic money. To make an Orange Money deposit, you must visit an authorized Orange Money agent. With money in your Orange Money account, you can easily buy airtime and use all the other services
Yes, Orange Money transfer can be done to an Orange customer even if he has not registered for Orange Money. The beneficiary will receive an SMS informing him that his account has been credited. The recipient will need to register for Orange Money within the next 7 days to access the money
If you have sent money to an incorrect number, kindly get in touch with our call center by calling 111 or visit an Orange Store or Point of Sale here and request for a reversal. If the funds have not been withdrawn by the recipient, the customer service representative will initiate a reversal. If the reversal is initiated successfully, the reversal will be confirmed within 72hours and a confirmation SMS will be sent to you
If you lose your SIM card, please call 111 from your Orange line to ask for the blocking of your account. Use the the standard process of SIM swap in Orange shop or at any authorized dealer to retrieve your Orange number. Your secret code and your balance will remain unchanged. Your account will be protected at all times by your secret code to prevent fraudulent usage. Please do not share your secret code. Keep it confidential. It is under your entire and sole responsibility
As many times, as you may wish
