FAQ's Orange TV App

1/18 What is the Orange TV App?

1/18 What is the Orange TV App?

Orange TV app enables Orange Liberia to offer premium content with movies, series and music from the top studios in the US and in Africa.

When registered with Orange TV you'll be able to access all of the following:

  • Tons of side-splitting videos for everyone
  • Premieres of the newest shows like Star Trek: Prodigy, The Patrick Star Show, Nickelodeon Kids’ Choice Awards
  • Exclusive releases available only on Pay TV, like the brand-new live-action reboot of The Fairly OddParents and Dora the Explorer, and Are You Afraid of the Dark?: Curse of the Shadows, etc
  • All the episodes in the world for SpongeBob SquarePants, PAW Patrol, The Loud House, Blue’s Clues & You!, Blaze and the Monster Machines and many more.

2/18 How do I get the Orange TV App?

2/18 How do I get the Orange TV App?

You can download the app from the Google Play Store but data charges will apply.

You can download it from the Orange app centre on the following link without data charges.

https://apps.orange.com/en/LR

You can enjoy Orange TV on any Android Phone or Android Tablet that supports OS 6.0 (Marshmallow) or later.

3/18 Is the Orange TV App also available for Apple devices ?

3/18 Is the Orange TV App also available for Apple devices ?

The Orange TV app will soon be available for Apple devices too. We will keep you posted

4/18 What devices is the Orange TV App available for?

4/18 What devices is the Orange TV App available for?

The Orange TV apps works exclusively on smartphones and tablets.

The Orange TV apps will not work when accessing it from your laptop/computer browser or via a smart TV.

5/18 Do I need a subscription to access the Orange TV App?

5/18 Do I need a subscription to access the Orange TV App?

Access to the Orange TV app is subscription free. Upon opening the apps for the first time you will be required to create an account with your phone number and a password in order to log in and out of the app later on.

The phone number needs to be in the following format 077xxxxxxx

The password needs to be at least 12 characters with mix of upper, lower case letters, numbers and special characters.

Upon completing the registration process you will be send a SMS message with a secret code to complete the registration.

6/18 What happen if I forgot my password?

6/18 What happen if I forgot my password?

To set up a new password click on “I forgot my password”. You will shortly receive a SMS with a secret code enter in order to proceed with the setting up of a new password.

Upon entering the secret code complete the process of entering and confirming your new password

7/18 Do I need to have data on my phone to watch movies, videos, etc?

7/18 Do I need to have data on my phone to watch movies, videos, etc?

Yes, you will need data on your phone in order to be able to stream content. When watching the movies, users' data balance will be impacted just like with any other movie app.

You will not be able to watch Orange TV on our competitor network or while abroad on roaming.

8/18 What does happen when I try to stream a movie, video without any data ?

8/18 What does happen when I try to stream a movie, video without any data ?

The platform will not allow you to stream any movie or video and the following error message will be return to you “Your subscription is not valid”.

Recharge and activate a data bundle in order to be able to stream any content.

9/18 How many devices can be linked to the same account?

9/18 How many devices can be linked to the same account?

Up to 5 devices can be linked to the same account (phone number).

To manage devices tap the burger menu on the top left side and follow the screenshots below.

In the sample screenshot, there are 2 devices listed among the active devices.

You can delete devices from your active list and they will be move the list of inactive devices. You can only delete 1 device per month.

10/18 Can I set any parental control?

10/18 Can I set any parental control?

To manage parental control tap the burger menu on the top left corner and select parental rating and follow the menu prompts.

11/18 Can I dowload movies and watch them later on?

11/18 Can I dowload movies and watch them later on?

This feature is currently not available.

12/18 How many times can I watch the same show or movie?

12/18 How many times can I watch the same show or movie?

As long as you have a valid subscription, you can watch the same shows or movies as often as you like.

13/18 What languages is the content on Orange Tv available in?

13/18 What languages is the content on Orange Tv available in?

The content are only available in English and there are no subtitles.

14/18 Can I change the text user interface language within the App?

14/18 Can I change the text user interface language within the App?

No, only English is supported.

15/18 Are Nickelodeons's cable channels available on pay TV?

15/18 Are Nickelodeons's cable channels available on pay TV?

Pay TV is a standalone service for streaming content on demand. While live Nickelodeon channels are not available on Pay TV, you can still enjoy the content from these channels in our library.

16/18 Basic troubleshooting steps

16/18 Basic troubleshooting steps

If you're having trouble with watching shows on Orange TV app, we're here to help. These are a few troubleshooting methods that may help.

Check your internet connection.

Please first make the following checks:

  1. Make sure you are using a supported device and OS (this should be eliminated by an automatic notice that the device is not supported?)
  2. Make sure you are using a device registered to your account and have not exceeded your device limit (this should also be eliminated by a automatic notice that the # of devices has exceeded the limits)
  3. Make sure you have an active data bundle
  4. Make sure your internet connection is working and capable of streaming video
  5. Call 111 for support

17/18 I am having trouble getting the videos to play. Any tips?

17/18 I am having trouble getting the videos to play. Any tips?

  1. Sign out of your account
  2. Close the app and re-start your device
  3. Open the app and sign back in

18/18 How can I cancel Orange TV service?

18/18 How can I cancel Orange TV service?

You can cancel by deleting the app from your device.

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