How do I unlock my mobile?

1/2 If your SIM card is locked

1/2 If your SIM card is locked

If your device SIM card is locked, obtain your personal unlocking key (PUK) through contacting our Contact Centre on 111.

2/2 If your device is SIM locked

2/2 If your device is SIM locked

If you change operator, you may be required to unlock your device. Please visit our nearest service point to inquire about the device unlock procedure.

Steps on this page
  • If your SIM card is locked
  • If your device is SIM locked
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